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POS Systems EZ Software Solutions, LLC in Indianapolis IN

EZ Software Solutions, LLC

POS Reseller
Indianapolis, Indiana, 46220

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Rated 3.3/5 (20 Reviews)
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About EZ Software Solutions, LLC

EZ Software Solutions LLC is a local EZ Dine and EZ Retail POS systems provider in Indianapolis, IN. They offer a full-service POS solution that includes hardware, software, round-the-clock technical support, and training. Their services are designed to meet the needs of all types of end users. EZ Software Solutions LLC is 100% unique and offers a personalized experience unmatched by its competitors. Their commitment to customer satisfaction is evident in its rapid growth and expansion into new markets.

Company Details

Hours of Operation
Monday: 8:30AM-5PM
Tuesday: 8:30AM-5PM
Wednesday: 8:30AM-5PM
Thursday: 8:30AM-5PM
Friday: 8:30AM-5PM
Saturday: Closed
Sunday: Closed

Contact Information

Company Name
EZ Software Solutions, LLC
Phone Number
See Phone Number
Location
5948 N College Ave
Indianapolis, Indiana, 46220
United States
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EZ Software Solutions, LLC Specialties


EZ Software Solutions, LLC Reviews


Submitted by Karlee L on 07/06/2022

karlee l 1 stars rating.

Overall Rating

Have never left a negative review but this is a must. Left me hanging without a functional system for SEVEN DAYS. Thankfully I had great friends to find me an actual old school cash register or I wouldn't have been able to open at all. No follow up (common complaint here I see). Overcharged and underwhelming service/ability. And don't leave the cash drawer open too long or it will freeze, crash and then fry the hard drive. TWICE in one year

Google Review

Submitted by Kimberly on 03/20/2021

Kimberly 1 stars rating.

Overall Rating

Don’t do it. Constantly having issues with system, and can’t get a call back or reply to emails. This has been a joke dealing with them.

Google Review

Submitted by Linda Shirley on 03/17/2021

Linda shirley 5 stars rating.

Overall Rating

I would highly recommend this business to anyone starting a small business here in Indy, technicians can be called on site by next day, you can have supplies shipped to you or even pick them up, tech support used to suck but they've gotten a lot better, especially the most recent time I communicated with the service department. Most of these reviews are due to the works of some of their older employees, who I have dealt with as well. I also love how my menu can be integrated with their new online ordering service!

Google Review

Submitted by William Wiehe on 01/06/2021

William Wiehe 1 stars rating.

Overall Rating

CON FROM THE WORD GO, antiquated equipment, lack of programming skills! Doesnt do half of what they promise!!

Google Review

Submitted by Cheviot Eagles on 01/06/2021

Cheviot Eagles 1 stars rating.

Overall Rating

BAD BAD BAD - NO FOLLOW UP, DO NOT DO BUSINESS WITH THEM!

Google Review

Submitted by Joseph Reed on 01/06/2021

Joseph reed 1 stars rating.

Overall Rating

Absolute joke, no follow up, blame game from the beginning, trying to dictate law on how you run your business when we don't use half the functions because they don't work. Read all the reviews multiple people have had the same issues. OWNER is the same way, blame guy, do you have it in writing. DO NOT DO BUSINESS WITH THIS COMPANY AS HE JUST SHOUTS CONTRACT CONTRACT CONTRACT AFTER PROMISSING THE WORLD AND DOING NOTHING!!

Google Review

Submitted by Richard Upton on 11/02/2020

Richard Upton 1 stars rating.

Overall Rating

I hate to shop. ezdine was recommended to me before I opened my restaurant in 2012. The relationship was average at best. Tim in support and a young lady that left the company were great from a support aspect. Ali is a con from the start. The first time we had a conversation, he swore he was not the owner, although I had read the cover of an industry magazine, in which he was highly praised.

My business has grown and I needed upgrading, which they never seemed to be able to do. Before they respond and call me a liar, I have every bit of written communication from day one of our relationship. As I stated previously, the relationship was average, the hardware is behind the times and they have been beta testing cloud based services since I started with them. I finally made the decision to switch vendors, since Ben never returned an email, until I told them I was switching. Now I have to file with the Attorney General (I could sue, but that just helps me, the AG can make it harder for them to do business in my state), because they are using the date they started acknowledging I was leaving, so they can over charge for services not rendered. Guess what, they are still charging, as they know they have to stop ACH on their end. I am told I may have two causes of action of now, so I can use the AG and still file a civil suit. Why do this over less than $500? Because I do not like being lied to or stolen from.

If I am wrong, sue me for slander and defamation! "It was just revised. SHould be in your account either tonight or tomorrow morning. For some reason a different record was deleted and refund was made to a different account. Let me know if you dont have it be tomorrow." Ali's response to my theft question today. 8 years of using the same account but the refund went to someone else's account. Yeah, color me stupid.

Avoid this company unless you need average products, average service and culture of BS from the top guy.

Google Review

Submitted by Hossein Karimy on 10/19/2020

Hossein Karimy 5 stars rating.

Overall Rating

Google Review

Submitted by Bassel Khazal on 08/02/2020

Bassel Khazal 5 stars rating.

Overall Rating

I luv Ali and my dad is George Khazal

Google Review

Submitted by Patrick Vick on 01/26/2020

Patrick Vick 5 stars rating.

Overall Rating

This is the way.

Google Review

Submitted by Abel Emmàlee on 11/01/2019

Abel Emmàlee 5 stars rating.

Overall Rating

Google Review

Submitted by Anmation World on 08/04/2019

Anmation World 5 stars rating.

Overall Rating

very helpful

Google Review

Submitted by Dean Black on 02/23/2019

Dean Black 5 stars rating.

Overall Rating

Outstanding training

Google Review

Submitted by Americo Flores on 01/18/2019

Americo Flores 3 stars rating.

Overall Rating

Google Review

Submitted by Kris Weis on 01/16/2019

Kris Weis 5 stars rating.

Overall Rating

AJ was patient as have been all the support staff at EZ Software Solutions, but the greatest thing is that he got off the phone with me and did what he said he would do and repeated that today, until the problem was solved!

Google Review

Submitted by Xavier Hopson on 01/03/2019

xavier hopson 5 stars rating.

Overall Rating

I love this place very friendly staff/people very hardworking and will always find a solution to your problem if they can i would recommend this to anyone that needs something like this.

Google Review

Submitted by Luke Basile on 11/15/2018

Luke Basile 5 stars rating.

Overall Rating

Google Review

Submitted by Meghann Kennedy on 11/15/2018

Meghann Kennedy 1 stars rating.

Overall Rating

Google Review

Submitted by Annie Hanas on 02/27/2018

Annie Hanas 1 stars rating.

Overall Rating

We strongly advise other small businesses against entering any type of agreement with EZ Retail! After a somewhat impressive sales presentation, we made the mistake of signing an agreement and writing out a $1000 '30-day - money back guarantee deposit'. Within a few days, our studio realized that the original system we discussed was not a good fit for us and the revised/proposed system would be $7000 instead of $5000 (to add a mobile unit) - Customer Service was not good, calls were not returned, staff was 'working at home' and after cancelling our agreement less than 2 weeks in and asking for the 30-day deposit back, we were told that none of it would be returned. It was a very expensive mistake on our part that our small family owned business had to pay $1000 for. Hoping to save other small businesses the money and frustration of dealing with EZ Retail. - All Fired Up! Paint Your Own Pottery Art Studio in West Lafayette, Indiana

Google Review

Submitted by Thomas Cooney on 12/24/2017

Thomas Cooney 5 stars rating.

Overall Rating

Ali and his staff are the best anywhere. If you have software needs definitely see them.

Google Review
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