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POS Systems DBS Point of Sale Systems in New Castle DE

DBS Point of Sale Systems

POS Reseller
New Castle, Delaware, 19720

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Rated 3/5 (25 Reviews)
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About DBS Point of Sale Systems

Delaware Business Systems (DBS) is a provider of POS solutions in Delaware that offers a wide range of products and services to meet the needs of businesses of all sizes. Their products are designed to provide businesses with the ability to manage their inventory, customers, and sales more effectively and efficiently. They offer a variety of features that can be customized to meet the specific needs of each business, including point-of-sale software, hardware, support, and training. 

DBS also provides a wide range of add-on modules that can be used to extend the functionality of their POS system further. In addition to their POS solutions, DBS offers a full suite of business management software, including accounting, CRM, HRM, and eCommerce solutions. This allows businesses to have a complete solution that can be used to manage all aspects of their business. 

DBS has a team of experienced and certified professionals available to help businesses implement and use their POS systems. They also offer a wide range of support and training services to ensure businesses can get the most out of their investment. DBS is committed to providing the highest level of customer service and support, offering a 100% satisfaction guarantee on all its products and services. Contact Delaware Business Systems today to learn more about their POS solutions and how they can help your business grow.

Company Details

Hours of Operation
Sunday: Closed
Monday: 8:30AM-5PM
Tuesday: 8:30AM-5PM
Wednesday: 8:30AM-5PM
Thursday: 8:30AM-5PM
Friday: 8:30AM-5PM
Saturday: Closed

Contact Information

Company Name
DBS Point of Sale Systems
Online Social Profiles
Phone Number
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Location
191 Airport Rd
New Castle, Delaware, 19720
United States
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DBS Point of Sale Systems Specialties


DBS Point of Sale Systems Reviews


Submitted by Shelley Reilly on 07/12/2022

Shelley Reilly 5 stars rating.

Overall Rating

These people know what they are doing! New to the restaurant business and they have been so helpful!

Google Review

Submitted by Rick Baruschka on 05/11/2021

Rick Baruschka 1 stars rating.

Overall Rating

I would give DBS a minus 5 star rating if I could. Absolutely the worst technical support and service in the industry. We are customers for about 10 years and in the past 2 years this company is going from good to absolutely no customer tech support. I you thinking to buy a pos system from DBS think twice! You throw your $ out the window and have nothing but nightmares. I wish we would have spend the 10k for our pos system somewhere else.

Google Review

Submitted by Acru on 04/02/2021

Acru 1 stars rating.

Overall Rating

Customer Service is Terrible I waited on Hold for 40 Min so I hung up this is an ongoing issue. They Lay People Off, Service is Terrible,

Google Review

Submitted by Ronda Zeigler on 02/12/2021

Ronda Zeigler 1 stars rating.

Overall Rating

We have 2 Future POS systems at separate locations. Each have service agreements that were paid by credit card on 10/29/2020. Due to Covid, one location closed permanently in December 2020.

On 1/4/2021 I called DBS to request a pro rata refund on the unused service plan. I was told I needed to speak to Bob and he was just exiting the building. I was connected to a voice mail. I left a message with my cell phone number.

To date, no return phone call.

On 1/19/2021 I emailed sales@dbs4pos and asked for someone to contact me regarding this matter.

To date, no contact has been made with me.

1/25/2021 my husband and I called DBS and spoke to Stephanie She assured us she would call back by noon 1/26/2021.

No return phone call.

1/28/2021 I emailed Chris Adkins. I offered a compromise solution.

No response.

2/3/2021. I contact our credit card company and dispute the charge from 10/29/202 for the service plan. I receive an immediate credit due the full amount.

2/12/2021. 4:00 p.m. I call DBS for tech support at our open location. I’m told we don’t have a service plan. It expired 10/12/2020. I explain I paid for the service plan on 10/29/2020. The tech tries to reach the business office with no success. He takes my name and number and says someone will call me back. Its 5:45 on a Friday/we are in the bar business/no return phone call to straighten this out.

Not good.

Google Review

Submitted by Brian Flaugher on 08/28/2020

brian flaugher 1 stars rating.

Overall Rating

Been with this company for several years. Have had many issues. This year has taken the cake. On average had a issue every week after a $2000 up grade that I was told I needed. Waited yesterday for a call back. Started at 11 calling in with a credit card machine not working. Called 4 times and was told they would call. Finally called the on call guy at 7 to fix my problem. All they want is money. Would not deal with them. Asked for the owner to call me first thing this morning to discuss my issues. Its ashame when you want to walk away from very expensive investment due to the company

Google Review

Submitted by Joel Doe on 08/25/2020

Joel Doe 1 stars rating.

Overall Rating

Terrible company. All they want is your money. Absolutely horrible POS solutions. They also have no less than 4 employees and the former owner leaving positive google reviews to try and hide the truth. The character of this company is misguided and terrible. Stay as far away as you possibly can.

Google Review

Submitted by Get It Inn on 06/12/2020

Get It Inn 1 stars rating.

Overall Rating

First let me say I’ve been having issues with remotely gaining access to my pos system since I got the system in November 2018 and issue still hasn’t been resolved mind there is a stay at home order and all I get is we are working on solving the problem I wouldn’t recommend Delaware Business Systems or FUTURE POS anyone!!!! PLEASE STAY AWAY!!!!!!

Google Review

Submitted by Tyler Chambers on 05/19/2020

Tyler Chambers 5 stars rating.

Overall Rating

I talked to a guy named Mohsin and he was the first one who genuinely was invested in fixing our problem. I hope this guys getting paid right ????

Google Review

Submitted by Nora Gonzalez on 03/25/2020

Nora Gonzalez 1 stars rating.

Overall Rating

Worst company ever!! They charge for everything. System is a headache. Don’t go with them

Google Review

Submitted by Primo Hoagie on 02/25/2020

Primo Hoagie 1 stars rating.

Overall Rating

1 star is all I can give . In search of new POS company starting at this very moment.
There motto is Better than expected service . Better than what?

Google Review

Submitted by Ebru Yucel on 01/07/2020

Ebru Yucel 1 stars rating.

Overall Rating

DO NOT DO BUSINESS WITH THIS HORRIBLE UNETHICAL COMPANY!!!! THEY ARE THE WORST POS COMPANY I HAVE EVER WORKED WITH!!!

Google Review

Submitted by EE Yucel on 01/07/2020

EE Yucel 1 stars rating.

Overall Rating

Save yourself the headache and go with another company.

Google Review

Submitted by Karen Williams on 11/29/2019

Karen Williams 5 stars rating.

Overall Rating

Your staff is always friendly and very quick at getting back to me when I have an issue. Twice now, I’ve sent an chat online and within a short period of time I got an email that someone would get back. Then with an hour someone was calling and BAM it was fixed. Kudos to your staff.

Google Review

Submitted by Ottos Bar on 05/31/2019

Ottos Bar 5 stars rating.

Overall Rating

I have been with DBS for a long time now and I am a huge fan. The support staff is great. Pricing is fair. And their systems are top of the line. In addition if you ever have a problem just ask for Kevin Dunn. He has been there for me since I became a customer and I am sure he will do the same thing for you. I just bought an entirely brand new system from DBS for our new location and looking forward to being with DBS for many years to come. I would highly recommend DBS!!! Ask for Kevin when you call.

Google Review

Submitted by Lisa Iskric on 05/29/2019

Lisa Iskric 5 stars rating.

Overall Rating

As club manager of Steelton American Legion Post 420 in Steelton Pennsylvania I highly recommend DBS! Dave, Erik and the live help desk exceeded our expectations. From the 1st demonstration to now purchasing and going live with the future p.o.s. system we couldn't be happier. All staff is very knowledgeable and helpful making our transition from a regular cash register to a P.O.S. system flawless! Thank you all again!

Google Review

Submitted by Bri Ferranto on 05/13/2019

Bri Ferranto 5 stars rating.

Overall Rating

The customer service is the best in the POS business. You won't get support like this with any other Point of Sale company/dealer.

Google Review

Submitted by Primo Hoagies on 02/09/2019

Primo Hoagies 5 stars rating.

Overall Rating

We have had the pleasure to have DBS as a partner now for over 15 years. From the early days of the POS to all the advancements of today, DBS has always been on top of their game. Dan Stubbs, Chris, Bob and rest of the DBS team have been true assets to our franchisees. They make themselves always available no matter the day or time. DBS indeed offers, "better than expected service." Well done team!

Google Review

Submitted by Sean on 12/22/2018

Sean 1 stars rating.

Overall Rating

Leave DBS and FuturePOS in the past. For $10,000, we received a nightmarish POS system that did not include all of our menu items and, worst of all, was missing 80% of our modifiers. Delaware Business Systems (DBS), who was responsible for creating the database, set a new standard of incompetence for the unfinished system they sold to us. Their futile attempts to finish the programming that should have been done before the system was installed only made matters worse. DBS exhibited a level of incompetence I had never seen before nor since. In an attempt to salvage the system we invested countless hours finishing and improving the mess created by DBS. There was to be no happy ending as the system itself was so cumbersome, and required maintainence so time-consuming that we decided to walk away from our investment after 11 miserable months. The combination of DBS and FuturePOS was directly responsible for bringing our years-long growth to a screeching halt and nearly put us out of business. To this day it remains the darkest period of our restaurant's existence.

Google Review

Submitted by David Kraynik on 12/17/2018

David Kraynik 5 stars rating.

Overall Rating

Our restaurant group of 8 locations has purchased all of our POS systems from DBS. Their local service and support has been exceptional throughout the years and I would highly recommend them. The variety of POS solutions offered by DBS helped us choose the perfect systems based on our various business models and goals!

Google Review

Submitted by Focus Focus on 12/14/2018

Focus focus 5 stars rating.

Overall Rating

DBS has always been Very helpful for our company. I'm the worst person for tech but they are always GREAT on helping me and showing me how to get things done..thanks to there outstanding staff..

Google Review

Submitted by Albert Levy on 12/09/2018

Albert Levy 5 stars rating.

Overall Rating

I have been in the restaurant business for 30 years and have had many companies handle my restaurant POS systems, however I have found DBS to be the most reliable, I remember one time my system completely crashed and DBS was able to install a new system and get my restaurant up and running the same day. I don’t know any other company that could have pulled that off.
Albert
The Crab Bag
Ocean City MD

Google Review

Submitted by Erik Hall on 12/03/2018

Erik Hall 5 stars rating.

Overall Rating

DBS has a support team that followed through and made sure the installation went smooth and we had amazing followup after the fact!

Google Review

Submitted by David Knodel on 11/16/2018

David Knodel 5 stars rating.

Overall Rating

Excellent resource for restaurant point if sales systems. Excellent after the purchase tech support.

Google Review

Submitted by Abhay Patel on 06/15/2017

Abhay Patel 3 stars rating.

Overall Rating

Updated Review 6/15/17 - Had some ups and downs with DBS but everything has been resolved. Thanks to Michael Walters. Stay away from Leon Kelly in sales.

Original Review 4/15/17 DBS - I hope there was zero added by Google because DBS dont deserve to even receive 1 star. From sales to service they're all same. One of my biggest mistake i bought their POS. Jamie's review is very well said. STAY AWAY FROM DBS.

Google Review

Submitted by Jaime Grookett on 09/21/2014

Jaime Grookett 1 stars rating.

Overall Rating

If I could give a zero star rating, I would for Dbs. My choice to purchase my point of sale system from them was a very costly mistake and I do hope others read this and think twice before paying such a high price for old, outdated computer systems loaded with software that is too advanced for the hardware. Had I known the systems we were paying for were simply old computers loaded with stock software that was not even customized to our business as we had been promised, I would have NEVER made this purchase. The customer support that followed was unprofessional, expensive and inefficient. They have had a negative impact on our business as well because the system fails to work so often and we are left with customers who can't use credit cards or must wait in long lines as we calculate their bills. Dbs is a scam, in my opinion, selling outdated, faulty equipment and then charging ridiculous prices for "customer support" that fails to resolve the issue. Once you choose them, you're stuck because they are the support for the product, so selling you faulty equipment puts more money in their pocket.

Google Review
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