Pinnacle Hospitality Systems Reviews
Submitted by David on 08/03/2017
David 5 stars rating.
Nick C 2 stars rating.
this used to be a good company 10 years ago but has slipped badly with their customer service. When I have a problem caused by their software why do I have to pay them to fix it? It has happened several times. May go back to Aloha.
Submitted by Nick C on 03/11/2020
Adam Young 1 stars rating.
UPDATE 02/07/2020
THEY HAD A CREDIT CARD BREACH TOLD MASTER CARD TO CHARGE US OVER $1,000. WE DO NOT EVEN USE POSI TO PROCESS CREDIT CARDS.
UPDATE : 04/14/2017
One of my hard drive went bad on my POSI-driver, I called and was quoted from Danny Thoddea price of $355. $170 for the hardware, $185 for the drive time and 30 min to install. Three days later when I finally got a hold of the Tech Victor Rodriguez he sent me another quote for $667 - almost DOUBLE!!! They are so disorganized. Needless to say I will be having another IT company do the work.
UPDATE 03/09/2016
Called for Support today and was told they could not help me, even though I pay for support. I was told their technicians were too busy. I told the operator I would hold and she told me I could not hold for a tech.
Possibly the worst POS company ever.
UPDATE : 01/19/2016
This POS is NOT EMV capable, Seth informed me that there would be a solution last year, and still nothing. I have lost several chargebacks already due to the liability shift, and have no recourse due to Pinnacle not offering a EMV compliant solution.
DO NOT USE
Our POS was installed almost a year ago and is still not working properly.
The actual software is okay, but was programmed incorrectly and the support department is a joke.
Positouch should really think about pulling their resale privileges.
BAD INVESTMENT...DO NOT BUY FROM THESE GUYS
Submitted by Adam Young on 02/07/2020
gladys nogueira 3 stars rating.
Submitted by Gladys Nogueira on 10/05/2017
Michael Balas 5 stars rating.
Owner managed small business that grew but really understands what service is.
Submitted by Michael Balas on 11/03/2016
Kyle Freeman 4 stars rating.
Have used this system for over 7 years! Very good customer support. Switched from a smaller POS system that just didn't fulfill my restaurants needs. I highly recommend Pinnacle to any restaurateur.
Submitted by Kyle Freeman on 11/16/2015
Timothy Zelins 5 stars rating.
Submitted by Timothy Zelins on 07/21/2015
