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HotSauce Technologies Reviews

Submitted by The Elizaville Deli on 12/29/2023

Worst Customer Service and Product. Avoid at all costs!

Overall Rating

This company could barely keep their system running. It came with stored information in their used equipment from another restaurant. I went serial months with no money being deposited into my bank account. After a year of trouble, they got it working correctly, but then I sold the business. They continued to withdraw monthly fees from my account even after filling out a form of discontinuance of business and returning all equipment at my expense. After around $1000 in stolen money from my account, I had to then pay for a stop payment. I complained for several moths and then finally was contacted by email. They sent another form of discontinuance of business which I filled out again. Then I never heard from them again. They will not reply to email and blocked me from their messaging on Facebook. DO not even start your business with their POS. They will steal from you and offer a very bad experience in both product and customer service. I would give negative stars if possible.

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Will Hall 5 stars rating.

Great Service!

Submitted by Will Hall on 09/20/2022

paula metz 1 stars rating.

Submitted by Paula Metz on 08/06/2022

Satellitecheesesteak 1 stars rating.

Submitted by Satellitecheesesteak on 08/06/2022

Palmbaycheesesteak 1 stars rating.

Submitted by Palmbaycheesesteak on 08/06/2022

Little Phillies 1 stars rating.

Run far away from this pos system.
Not user friendly, Severely outdated software and non existent customer service.
I returned mine 6 months ago and I'm still waiting for my refund.

Submitted by Little Phillies on 08/06/2022

Joel Metz 1 stars rating.

We gave hot sauce a try several months ago.
We were lied to about the capabilities and funtions of this system. We decided to return the system as it had a trial period and we just couldn't use this product because it wasn't able to fulfill our needs.
Months later we still haven't received our money back. They won't answer any emails.
I would stay far away from this company if this is how they do business.
Their software looks like a video game from the early 80s and not even close to being user friendly.
Customer service is a joke.
Here i sit 6 months later still waiting for my refund.
I truly feel like I've been scammed out of my money.

Submitted by Joel Metz on 08/06/2022

Jason “Doofenshmirtz Evil Inc.” Liu 5 stars rating.


Submitted by Jason “doofenshmirtz Evil Inc.” Liu on 06/29/2022

Ayman Hatkwa 5 stars rating.

Andrea was awesome, insightful and extremely helpful & knowledgeable.

Submitted by Ayman Hatkwa on 06/28/2022

LuShi He 1 stars rating.

Don’t use this system 0 star for support

Submitted by Lushi He on 06/15/2022

Bradley Alton 5 stars rating.

I've helped many a restaurant/bar owner out of an old system or out of Clover POS and others that didn't meet their needs like Harbortouch or Toast. Some companies put tons of money into marketing like Clover & Toast but have pathetic customer service. Thank you HotSauce for being a great solution to provide to my customers.

I can be unbiased because I can choose to partner with many of these companies but I've been there where the merchant is calling me upset with the problems they are experiencing. That means I can't focus on generating more business but end up trying to fix their problems because of lack of support. With HotSauce POS not only can I focus on growing my business but my clients want the same system for their next business and are now a referral source. Do yourself a favor and don't fall for fancy marketing but rather go with a system and company that will have your back.

Submitted by Bradley Alton on 04/15/2022

stacy Shyu 5 stars rating.

Submitted by Stacy Shyu on 12/10/2021

Goal Gators 5 stars rating.

Submitted by Goal Gators on 06/21/2021

Bobby Marsh 5 stars rating.

Submitted by Bobby Marsh on 05/13/2021

Anthony Grant 5 stars rating.

Submitted by Anthony Grant on 02/12/2021

Carson Campbell 2 stars rating.

As a professional server, this is absolutely the worst point-of-sale system I have ever used. I would recommend Aloha, Micros, ONE POS, or one of the many other systems out there.

Submitted by Carson Campbell on 09/24/2020

Andrea Jennings 5 stars rating.

Submitted by Andrea Jennings on 04/08/2019

morrell mitchem 1 stars rating.

Submitted by Morrell Mitchem on 03/29/2019

Susie Culver 5 stars rating.

Good System. Nice people.

Submitted by Susie Culver on 04/30/2018

American Legion Post 29 5 stars rating.

This system really righted our ship. Though we are a non-profit enterprise to serve our military veterans, our Bar and Social Quarters gives us a bit of income. Unfortunately, due to mismanagement, we weren't making any money off of the bar. We were actually losing money.

We changed some things around and bought Hotsauce, and that cured all of our ills. The bar is profitable now. The system is very easy to use for us, which was a major concern for us in a place where not everyone is exactly tech savvy.

Hotsauce did a great job with setting our system up in a way that suited our needs, and they did a GREAT job training our officers and bar manager how to take full advantage of all of the features. We could not be happier.

Submitted by American Legion Post 29 on 02/06/2018

Tiffany Hsieh 1 stars rating.

Their server recently crashed and we were unable to use any of their systems for our business for 2 days. There many more companies out there with better and more reliable systems.

Submitted by Tiffany Hsieh on 12/18/2017

Alex Day 5 stars rating.

Submitted by Alex Day on 07/27/2017

Grace Ye 5 stars rating.

Submitted by Grace Ye on 06/26/2017

James Anderson 2 stars rating.

Campus is so isolated

Submitted by James Anderson on 04/09/2017