IT Retail Reviews
Submitted by Marissa Marissa on 09/01/2022
Marissa Marissa 5 stars rating.
(Translated by Google) Clarified my doubts thank you very much Edgar Hurtado ????
(Original)
Aclaradas mis dudas muchas gracias Edgar Hurtado ????
Jose Escatel 5 stars rating.
(Translated by Google) Very good service and the best they have are good Hispanics with excellent attitude and fast results ????
(Original)
Muy buen servicio y lo mejor que tienen buenos hispanos con excelente actitud y resultados rápidos ????
Submitted by Jose Escatel on 09/19/2022
Nick Petwize 5 stars rating.
The service at IT Retail has always been good. But after the pandemic, service slipped a little. We were waiting for quite a while to get our system updated to the newer version of IT Retail. Louis started handling our Account and things started happening very quickly. He has been fantastic in helping us solve old problems and deal with any new ones that may pop up.
I am very grateful that he is on the Team. He has restored my faith in IT Retail. I hope he is there for a long time. Nick
Submitted by Nick Petwize on 09/08/2022
Sheila Tamayo 5 stars rating.
Very Helpful!
Edgar Hurtado in their IT department has been wonderful. He personally helps us trouble shoot any issues we may face. He is always just a phone call away. He is excellent in customer service.
Submitted by Sheila Tamayo on 09/08/2022
Michael Johnstone 5 stars rating.
Louis has given our Markets A+ Service over the years. His product knowledge and efficiency is second to none. We are grateful to have an awesome partnership with IT Retail and their great support staff.
Submitted by Michael Johnstone on 09/06/2022
Magali Medina 5 stars rating.
I have been working with IT Retail and particularly Louis for several years and every time and I have a system issue Louis is been able to solve with efficiency and in very short time.
Submitted by Magali Medina on 09/02/2022
Kaleb Hebron Goodwin 5 stars rating.
I love the software. It's one of our greatest advantages to have such a good software in this competitive industry. We have used it for about 26 years now. They are constantly developing, staying up with the best technology, and trends to help small independent grocers. I love their customer focus / loyalty program. Their service has also been fantastic. I would say Donna, Kristin, William, and Louis have been a great help for our stores.
Submitted by Kaleb Hebron Goodwin on 09/02/2022
Saul Gil 5 stars rating.
Louis Ramirez has gone above and beyond to help us when needed. He is a great support for us and we truly appreciate all he does!!! He even gave me his personal cell number so that I I ever need support I can just contact him directly. That right there to me is one of the best customer service and care that I could ever ask for. Thank you Louis you are great at what you do!!
Submitted by Saul Gil on 08/31/2022
Megan LaGree 5 stars rating.
We’ve been a customer of IT Retail for nearly 15 years, we love the fact they are a small family owned business and price themselves exceptionally well compared to some of the bigger POS companies. I’ve dealt with Louis, Jesse and Rich for years and gave great respect and appreciation for all 3 of them!!
Submitted by Megan Lagree on 08/31/2022
Courtesy Booth 5 stars rating.
I give Louis five stars
Louis always helps me resolve the Problem when I need to fix it.
Louis is a pleasant person.
Debra
Submitted by Courtesy Booth on 08/31/2022
Hisham abed 5 stars rating.
Louis helped when I called for help with the program we have He was very help full and took care of the problem right away. Thanks.
Submitted by Hisham Abed on 08/31/2022
Jimmy Daly 5 stars rating.
We have been using IT Retail pos system since 2010. It's one of the best pos softwares out their for supermarkets. Most importantly their support team is what makes them unique. Louis Ramirez is one of the best. He is very knowledgeable and experienced with the software and it's database.
Submitted by Jimmy Daly on 08/31/2022
James Chang 5 stars rating.
For many years, Louis Ramirez provides remarkable, professional services - not only remotely but also on-site, for our POS system needs.
Especially the staging & testing for the new stores to ensure smooth, successfully grand openings.
Submitted by James Chang on 08/31/2022
Lana Quach 5 stars rating.
Louis Ramizes is a good helper. Quick response , show step by step very clear and very friendly.
5 stars
Thank you Louis
Lana Q
Ocean Supermarket
Submitted by Lana Quach on 08/31/2022
david white 5 stars rating.
Great experience with IT Retail & thank you Rick for the exceptional service. After being a customer (prisoner) of Clover/First Data for years I had little hope that there was a solution out there for us that:
a. Would fit my unique high volume grocery market.
b. Would support the more complex hardware that I was looking for such as Zebra scanner/scales, ingenico lane 7000 etc.
c. That I could afford
Yes there are always glitches and items that need to be worked thru like any major update to a stores front end but their support staff has been there 100% answering the phone, email text, answering my phone call by name.
Their approach at handling questions, updates etc. is very straight forward:
1. You call them, they answer the phone (I just text Rick or call his cell)
2. They sign into the lane remotely and can see everything, they correct the issue or explain your question.
3. If its a hardware issue they ship you a new one or call an HP tech to come out. We had an issue with a screen on a lane, at 4 pm I emailed Paris in their office, FEDEX delivered a new one the next morning at 7:30am. No back and fourth, no bull, no wining.
I mean, what is better than that in this day and age?
I have owned this concept for 20 years and I can tell you, most companies just want you sign up and then its, "yeah call the 1-800 number, they can help" - good luck with that.
No system is perfect, no system will never have a glitch, its all in how the vendor handles it. Thanks again Rick!
David White, Owner
Union Market Charlotte, NC
Submitted by David White on 08/27/2022
zaira tinoco 5 stars rating.
(Translated by Google) Edgar stolen, excellent technical support agent, resolved all our doubts, excellent service.
(Original)
Edgar hurtado , exelente agente de technical support resolvio todas nuestras dudas exelente servicio.
Submitted by Zaira Tinoco on 08/25/2022
Carlos Castellanos 5 stars rating.
Edgar is very efficient, he always solves what is required
Submitted by Carlos Castellanos on 08/17/2022
Trisha Donahoe 5 stars rating.
Jesse has gone above and beyond to help us when needed. He is a great support for us and we truly appreciate all he does!!!
Submitted by Trisha Donahoe on 08/10/2022
Ciber Redes 5 stars rating.
Submitted by Ciber Redes on 07/26/2022
Elie Khoury 1 stars rating.
To bad I was interested in buying 2 POS systems and your software for my retail shop
But William Gould your sales rep didn't want to sell me anything unless I process credit card with you, he think I'm wasting his time
On your website it's clearly state that I don't have to sign up with your processor whoever I use the same processor but still wasn't enough for William
Please clarify are you a credit card company or a software company?
By the way William drafted a contract before even talking to me and knowing my needs, reminds me of old school car salesman
Too bad
Submitted by Elie Khoury on 06/16/2022
Oasis Foods 5 stars rating.
Submitted by Oasis Foods on 06/07/2022
nevalerka 5 stars rating.
Submitted by Nevalerka on 10/05/2020
