Microworks POS Solutions, Inc.
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About Microworks POS Solutions, Inc.
Backed by three decades of customer-driven innovation, Microworks Prism POS offers an ideal POS system for pizza, take-out, casual, sit-down, and delivery restaurants. Over the years, we have worked directly with every type of operation, from national and international franchise organizations to mom-and-pop shops on the corner.
Based in Rochester, NY, Microworks POS Solutions has worked with thousands of satisfied customers since 1989 and is consistently working on upgrades and POS innovation, driven partly by those same customers. Microworks's goals are to provide a feature-rich platform to alleviate common restaurant management problems through automation.
A POS system from Microworks provides everything you need from touchscreens and printers to cash registers and credit card readers. It is ready to go, complete with your menu loaded, on delivery. WebOrder, our online menu and ordering service, is an essential addition to your store-side POS system, which provides full support for dining, take-out, curbside, and delivery.
Prism SMS Notification Service enhances communication between stores, staff, customers, and delivery drivers. From a dedicated support team that works hand-in-hand with you to a team of engineers and developers creating and testing the latest upgrades, Microworks partners with its customers to create affordable, easy-to-use Point-of-Sale Systems. From the early days to today, Microworks is the go-to platform known for unrivaled tech support and ease of use. Microworks POS Solutions works with you, for you, and because of you.
Company Details
Tuesday: 9AM-7PM
Wednesday: 9AM-7PM
Thursday: 9AM-7PM
Friday: 9AM-7PM
Saturday: 11AM-4PM
Sunday: Closed
Contact Information
Webster, New York, 14580
United States
Microworks POS Solutions, Inc. Reviews
Submitted by Average Joe on 08/19/2021
average joe 1 stars rating.
Sales team is great to sell you the product but their customer service and tech support doesn't get five stars. Take forever to respond
Submitted by Nancy Farber on 03/10/2021
Nancy Farber 5 stars rating.
I can't say enough great things about this company and its POS system. We made the decision to invest in this software 14 years ago and are STILL running their POS system without any problems or monthly payments! This was the BEST business decision we could have made - anyone who is opening a new spot and in for the long haul should definitely be investing right here and avoiding those monthly payments from all those other flashy cloud based systems. Keep your hard earned dollars in your own pocket! Investing in Microworks POS is like investing in yourself.
Submitted by Brian Kellogg on 12/28/2020
Brian Kellogg 5 stars rating.
Terrific staff. From purchase to setup and tech support, this team is great to work with.
Submitted by Pit Stop Pizza on 08/27/2020
Pit Stop Pizza 5 stars rating.
Been using Microworks for over 3 years now. Best system on the market.
Submitted by Tonya Maryott on 06/02/2020
Tonya Maryott 5 stars rating.
I just love Microworks! Doesn’t matter if it’s during the week or on the weekend, they always seem to make things happen & fix my issue right away!
Submitted by Ashly A. on 05/21/2020
Ashly A. 5 stars rating.
Best products and best customer service, many thanks to Mike Antony and his team,
Apollo's
Submitted by Dianne Bruschetti on 05/20/2020
Dianne Bruschetti 5 stars rating.
Warren is the best!! such a big help all the time with our requests.. he always finds a solution for us.. the other staff as well are very helpful and friendly. a great company all around, would recommend to any pizzeria looking into a pos system.
Submitted by Carl Hixon on 04/13/2020
carl hixon 5 stars rating.
Micro works has been key to my business. They have helped keep up with the bigger companies by using the latest in tech support and hardware.
Submitted by Vince K on 01/29/2020
Vince K 5 stars rating.
We use Prism from Microworks at our restaurant, absolutely the best P.O.S Software for our business. Friendly local staff and software features not found in other systems. With their system you are able to take multiple order types and have a database for the customers past order and the ability to blacklist customers that do not pick up their orders. No monthly fees, not cloud based just a help desk yearly contract that I would recommend to anyone.
Submitted by Mcgregor Pizza on 01/27/2020
Mcgregor Pizza 5 stars rating.
I have a tiny pizza shop that requires alot of attention. Everytime I've called or emailed Microworks with an issue, they have responded in a matter of minutes. I have delt with several different technical support people & they have ALL been more than helpful. I would recommend this company to anyone looking for a POS system..The system itself is amazing! It saves information that you don't even know you need...
Submitted by James Danosky on 01/25/2020
James Danosky 5 stars rating.
I have used prism for 20 years with 2 POS systems. Always been professional and priced right.
Submitted by Jamie Spanopoulos on 01/24/2020
Jamie Spanopoulos 5 stars rating.
Very happy
I’ve been using them for more years then I can remember ❤️❤️
Submitted by Wesley Kronberg on 01/24/2020
Wesley Kronberg 5 stars rating.
First off. I have very few problems as their software is stable. I only need to call them once or twice a year which are usually the computer being stupid. In short these guys are awesome.
Submitted by ZaRonis Oshkosh on 09/11/2019
ZaRonis Oshkosh 5 stars rating.
Love the detail, ease of online ordering, and the customer service. Thanks for making me able to compete with the big chains!
Submitted by R.J. Trapani on 08/07/2019
R.J. Trapani 5 stars rating.
Happy to have been a customer for over 10 years. Sales and tech support staff are always helpful and easy to work with.
Submitted by Jason Webster on 07/21/2019
Jason Webster 5 stars rating.
Great software and most important outstanding tech support! I've had their software since 2004 and have never had one complaint. These guys are the best! Thank you microworks for helping me make my business successful.
Submitted by George V on 07/19/2019
George V 5 stars rating.
Amazing pos system. Very stable and amazing technical support. They are always innovating and adding new features.
Submitted by Nick Scotto on 07/19/2019
Nick Scotto 5 stars rating.
I have had the pleasure of using Microworks for almost 20 years. Their tech support service is simply amazing and makes everything super easy!
Submitted by Peter Crouse on 05/15/2019
peter crouse 4 stars rating.
The software is robust and pizza delivery specific. We have pizza sit downs and it is good. The online ordering is great. Their support team is prompt and knowledgeable. We are just getting ready to launch the loyalty program and are excited. We wish the back end, particularily inventory were more user friendly. As our franchise system launches we look forward to the enterprise features of Microworks.
Submitted by Ron Weber on 05/04/2019
Ron Weber 5 stars rating.
Warren is amazing! Patient and informative. Spent a lot of time with new software and the issues involved.
Had a dealing with Bill on Friday night about 6:30. Answered quickly and responded well!
Submitted by Joseph Adair on 04/29/2019
Joseph Adair 5 stars rating.
I have interacted with many individuals at Microworks on many occasions, and I have always found them to be empathetic, knowledgeable and helpful. Some issues may take longer to sort out, but we always find resolution. The equipment is top notch and the company takes operational suggestions for software. Note: I manage three high volume restaurants in Central Texas.
Submitted by Greg Wolfe on 12/20/2018
greg wolfe 5 stars rating.
The POS System is great. However Microworks really sets itself apart with OUTSTANDING service. The techs never cease to amaze me with their expertise and professionalism.
Submitted by Bodegahwy on 01/02/2018
Bodegahwy 5 stars rating.
We opened for business in 1999 with a much earlier version of PRISM by Microworks. In the 19 years since then we have continued to use their system going through a couple rounds of equipment replacement and software upgrades.
These guys are pros. The equipment is solid and arrives ready to plug in and go to work with all software installed and configured. Tech support is flawless.
Everything we have ever looked for the system to do has already been there. We use the fully integrated online ordering system and onboard credit card processing. Reports are complete and easy to configure if you want something special and make it possible to have transparency in costs and service levels.
Labor cost tracking and payroll is built in. Clock-in & passwords connect employees to the transactions they are involved with and control who can access what. Correlating labor costs with service levels is easy. Food cost/inventory to the menu cost level is ready to go with your menu built in when the system arrives. It is easy to edit inventory costs and add stocking items and built menu items. The system will produce an ideal food cost and allow you to track your performance relative to that ideal on a daily, weekly or monthly basis.
Security cameras can be integrated with the system to reference the time stamp to transaction records. The entire system can be linked to Quickbooks if that is how you track your financial records.
The system is not the least expensive out there but what you get in the ability to manage your business, control costs and upgrade into the digital marketing world make it well worth it.
Of all the companies I have done business with in 19 years this is the only one I would not even consider replacing if I were starting over from scratch.
Submitted by Monique Trevarrow on 10/21/2017
Monique Trevarrow 5 stars rating.
We own a pizzeria and BBQ restaurant in Hale, Mi and we stared out with just writing our checks out by hand and as the restaurant grew we knew we needed a pos system that could help us as the restaurant got busier and busier. We have a large take out business, delivery, and dining room service so we looked for one that could do all three in one. It took a few months to find MICROWORKS. We struggled with it at first because it was new and different from what we were doing. Support was amazing in helping me get it set up which was pretty much plug in play. After a month of it being installed I called them( which I did a few times a week) to please send someone to us that could help us. We weren't the most technical batch so it was aggravating and I no patients for it because the restaurant was busy and i didn't have time to figure it out since all restaurants are different and have different needs. They sent Warren in a couple of days of my request. He helped everyone in the areas where they needed it. MICROWRORKS sales, support and the menu department have been amazing they ALL go above and beyond. They became friends and I know them all by name. If your in the market just know that all change is hard but well worth it. If I had to do it over again I wouldn't change a thing. THANK YOU MICROWORKS!!!!!!!!!
Submitted by Bob Smith on 06/25/2017
Bob Smith 5 stars rating.
Best place in the biz. Great pos system for pizza shops, restaurants, and bars. Tech support is always on top of their game and the whole gang over there is just super!
