Restaurant365 Reviews
Submitted by Paula Samford on 06/21/2018
Paula Samford 1 stars rating.
8 months in and still not fully functioning. They triple imported our previous system creating triplicate entries that we are left to clean up. It was definitely a bait n switch. We have not received the product or service we thought we were getting. Their catering module we were sold on but then when we were ready to use it, were told only a handful of people use it out of their 150 customers and the module was not fully built out and there is only a short 5 min video for the scheduling module, no one seems to have any answers. Their mobile app for inventory does not function and when you call with your frustrations because you have a mess, you are told they are busy with paying customers. My $700+ a month must not be enough for them to follow through on what they represented.
James Cameron 1 stars rating.
Was told before signing that it was integrated with the POS system. 2 months later still not integrated. They misrepresent their capablities. Luckily I have the emails documenting their misrepresentation of facts so will be suing them if they do not refund.
Submitted by James Cameron on 09/20/2022
Jacob Frese, Sr 1 stars rating.
Not ready to be a live piece of software. Very clunky, very pricey for an unproven product.
Submitted by Jacob Frese, Sr on 09/05/2022
D Spano 1 stars rating.
2 year user, was a total waste of time and money. We were never able to fully integrate nor did they deliver on any of the benefits that were promised.
Submitted by D Spano on 07/28/2022
Kevin Raab 1 stars rating.
There system does not work with our current POS system and now they will not refund my money even though nothing has been set up. I have gotten nothing from them and they just collected my money and have provided nothing in return. There customer service is awful and unethical. Stay away.
Submitted by Kevin Raab on 09/28/2021
Dan 1 stars rating.
Submitted by Dan on 04/18/2020
Junghen Kurniawan 5 stars rating.
Submitted by Junghen Kurniawan on 02/15/2020
Adam Marin 5 stars rating.
Submitted by Adam Marin on 01/15/2020
Brad Schuchardt 5 stars rating.
Restaurant 365 is absolutely amazing. The user experience is far superior to any other ERP I've worked with. And it truly is the only fully integrated restaurant management software on the market. Love it!
Submitted by Brad Schuchardt on 05/30/2019
Cary McDowell 5 stars rating.
Restaurant365 has been a fantastic partner and solution for our multi-unit, multi-concept organization.
The platform has enabled us to consolidate SO much of the systems we developed as our 'little company' grew. The ability to consolidate many 'third party' systems and 'old school' spreadsheets into one dedicated space with tiered access for different levels of management and employees.
As we continue to implement features, things get better and better.
After a rough beginning, the Support has been immediate, comprehensive and fantastic. The ability to have a contact that is familiar with our operations has been invaluable.
Aside from the Scheduling bumps, we've been very pleased- especially lately. We look to continue to use existing and new features as we continue to dial-in and find efficiencies.
Great Partner- excited for the future!
Submitted by Cary Mcdowell on 05/30/2019
Tina Iker 5 stars rating.
Restaurant365 is an awesome accounting and operations system that helps us to save time, costs and add transparency and communications at all levels of our business. Would highly recommend to any other small (and growing) restaurant group!
Submitted by Tina Iker on 05/24/2019
Aimee Byars 5 stars rating.
If you want to take your restaurant profitability to a new level, take the jump into R365. It's the best way to get rid of all of the spreadsheets and all the separate programs you currently use to run and track your business: from sales to inventory, accounting to scheduling and more. They are a fun company with great people running it, their software is all encompassing and in the cloud, they have great support too. We are 18 months in and seeing the results in a big way! Thanks R365!
Submitted by Aimee Byars on 05/22/2019
Munsok So 5 stars rating.
We started working with Restaurant365 in 2015. I don't want to lie, there were some serious issues in the beginning. After over 3 years now, we have seen the company grow with great customer service. Marc Cohen, Jimmy Speyer, and Morgan are all top notch.
This platform has saved us $$ and created more efficiencies around our operations.
Looking forward to the next 3 years with them and beyond.
Submitted by Munsok So on 05/22/2019
Tiffany Wakimoto 5 stars rating.
Submitted by Tiffany Wakimoto on 05/22/2019
GTG Customer Service (GTG STL) 5 stars rating.
We switched to Restaurant365 about 2 years ago and couldn't be happier. I love how easy it is to use. All of the sales information comes directly from the Point of Sale every night, and vendor invoices are imported right into AP. No more human error that might naturally occur when entering data from printed reports or handwritten documents. Restaurant365 has also made it easy to handle the tracking and billing of our large number of Customer House Accounts. I highly recommend them for any organization looking to streamline their restaurant business.
Submitted by Gtg Customer Service (gtg Stl) on 05/22/2019
Christie Glaeser 5 stars rating.
A fantastic organization with people who follow through with their promises and make sure that the customer is heard. The program is business changing and excellent for those in the restaurant industry!
Submitted by Christie Glaeser on 05/21/2019
Dylan Maxwell 5 stars rating.
If you are building a scalable technology stack for your multi-unit restaurant business, whether it be table service or QSR - R365 should be your cornerstone. The inventory ease of use is nonpareil, and the accounting modules make bank recs and invoice approvals a breeze. We leverage AP automation software with R365, and controlling costs have never been easier. Custom dashboards and the reporting engine could be a little better, but it is not a deal breaker. I also have not seen this level of responsiveness when it comes to support from any vendor ever in my entire career. If you are 1 unit, stick to quickbooks. If you need to manage an enterprise, R365 is your solution.
Submitted by Dylan Maxwell on 05/16/2019
Rachid Elmrini 1 stars rating.
Restaurant owners be aware, Do not give them bank infos , they overcharge you ,if you try to contact restaurant 365 good luck.worst ever.
Submitted by Rachid Elmrini on 05/15/2019
Jim Yang 5 stars rating.
Excellent work environment with sharp folks.
Submitted by Jim Yang on 05/15/2019
David Knell 1 stars rating.
Got one location? Look elsewhere: Restaurant365 will bill you for a minimum of two.
Submitted by David Knell on 10/04/2018
Erik L 5 stars rating.
Really great company to work with. Software is easy to use and scale out to other locations. Best part, it is browser-based so we can use it on any device.
Submitted by Erik L on 09/03/2018
Joshua Barnes 5 stars rating.
Wow. Great company to work with!
Submitted by Joshua Barnes on 08/17/2018
Simon Lusky 1 stars rating.
Small business owners and independent restaurateurs beware!
This company will try to rip you off. After expressing our interest use their service and little price negotiation ........resturant365 sent us a 50% off offer for our 2 restaurant locations ( $150 each per month ). Before our accountant could even review the offer ( less than 5 business days ) they had deleted the offer / document and we could no longer view or sign it as we intended too. When I informed them of this they said that they could longer offer this "promotion" to us even though on the original document stated that this offer was good for 30 days. They said they would be more than happy however to sign us up for the full price of $300 per month per location. When I asked again if we could please just sign the original offer I was told that if I went and got written offers from other competitors for $150 per location that then they could give me that promotion of $150 per location!?
This all came from their national sales manager mind you ! It is clear they will try any tactic to get as much money out of small business owners pockets.
Submitted by Simon Lusky on 08/15/2018
Kat K 3 stars rating.
Submitted by Kat K on 06/20/2018
Michael Shumaker 3 stars rating.
Submitted by Michael Shumaker on 05/31/2018
