Pinnacle Hospitality Systems
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About Pinnacle Hospitality Systems
Pinnacle Hospitality Systems is a leading provider of point of sale (POS) systems for restaurants and other hospitality businesses, with its HQ in Fort Lauderdale, FL. They offer a wide range of products and services to meet the needs of their customers, including POS system installation, training, and support. In addition to their POS systems, Pinnacle Hospitality Systems also offers a variety of other products and services to help hospitality businesses run more efficiently and effectively, such as inventory management software, gift card programs, and credit card processing. Pinnacle Hospitality Systems is committed to providing the best possible experience for its customers from start to finish.
Company Details
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Contact Information
Fort Lauderdale, Florida, 33309
United States
Pinnacle Hospitality Systems Reviews
Submitted by Nick C on 03/11/2020
Nick C 2 stars rating.
this used to be a good company 10 years ago but has slipped badly with their customer service. When I have a problem caused by their software why do I have to pay them to fix it? It has happened several times. May go back to Aloha.
Submitted by Adam Young on 02/07/2020
Adam Young 1 stars rating.
UPDATE 02/07/2020
THEY HAD A CREDIT CARD BREACH TOLD MASTER CARD TO CHARGE US OVER $1,000. WE DO NOT EVEN USE POSI TO PROCESS CREDIT CARDS.
UPDATE : 04/14/2017
One of my hard drive went bad on my POSI-driver, I called and was quoted from Danny Thoddea price of $355. $170 for the hardware, $185 for the drive time and 30 min to install. Three days later when I finally got a hold of the Tech Victor Rodriguez he sent me another quote for $667 - almost DOUBLE!!! They are so disorganized. Needless to say I will be having another IT company do the work.
UPDATE 03/09/2016
Called for Support today and was told they could not help me, even though I pay for support. I was told their technicians were too busy. I told the operator I would hold and she told me I could not hold for a tech.
Possibly the worst POS company ever.
UPDATE : 01/19/2016
This POS is NOT EMV capable, Seth informed me that there would be a solution last year, and still nothing. I have lost several chargebacks already due to the liability shift, and have no recourse due to Pinnacle not offering a EMV compliant solution.
DO NOT USE
Our POS was installed almost a year ago and is still not working properly.
The actual software is okay, but was programmed incorrectly and the support department is a joke.
Positouch should really think about pulling their resale privileges.
BAD INVESTMENT...DO NOT BUY FROM THESE GUYS
Submitted by Gladys Nogueira on 10/05/2017
gladys nogueira 3 stars rating.
Submitted by Omer Horev on 08/24/2017
Omer Horev 1 stars rating.
Stay away they are money suckers
Submitted by Michael Balas on 11/03/2016
Michael Balas 5 stars rating.
Owner managed small business that grew but really understands what service is.
Submitted by Kyle Freeman on 11/16/2015
Kyle Freeman 4 stars rating.
Have used this system for over 7 years! Very good customer support. Switched from a smaller POS system that just didn't fulfill my restaurants needs. I highly recommend Pinnacle to any restaurateur.
Submitted by Timothy Zelins on 07/21/2015
