Recent Member Reviews
John Passini 4 stars rating.
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Overall Rating
Got Comics, Inc. is a comic book retailer in Glendale Heights, Illinois. We've been using various iterations of Lightspeed as our point-of-sale software since we opened our store in 2010. We're currently using the Lightspeed Retail version of the software. Lightspeed retail offers a number of features that make it flexible and easy to use. Customer service is usually quite responsive, though it is not always easy to contact a support person on the phone. The software includes a 'CHAT' feature that is always available for questions and support issues, but try as they might, resolving issues in a text mode is seldom as effective as doing so with a phone call. The software has the ability to show if any of the Lightspeed products are experiencing any software issues that are affecting its performance. In those cases we receive email updates as those software issues are resolved. We would recommend Lightspeed Retail to other retail businesses.
Submitted by John Passini on 10/01/2022
John Passini 4 stars rating.
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Overall Rating
Got Comics, Inc. is a comic book retailer in Glendale Heights, Illinois. We've been using various iterations of Lightspeed as our point-of-sale software since we opened our store in 2010. We're currently using the Lightspeed Retail version of the software. Lightspeed retail offers a number of features that make it flexible and easy to use. Customer service is usually quite responsive, though it is not always easy to contact a support person on the phone. The software includes a 'CHAT' feature that is always available for questions and support issues, but try as they might, resolving issues in a text mode is seldom as effective as doing so with a phone call. The software has the ability to show if any of the Lightspeed products are experiencing any software issues that are affecting its performance. In those cases we receive email updates as those software issues are resolved. We would recommend Lightspeed Retail to other retail businesses.
Submitted by John Passini on 10/01/2022
Bruce Wesley 1 stars rating.
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Overall Rating
Buying a computer POS system from Lightspeed is like buying furniture from IKEA. Lightspeed supplies you with all the components however, you need to do the programming yourself. Don't be fooled by the commercials that show a seamless and easy to install system. If you have line items and your inventory does not have variation this system may be for you. However, in the shoe industry with inventory composing of widths, sizes, colors, etc. this system has no formula for that. Lastly, we got caught up in the hype and committed to purchasing the system. After day one we knew it wasn't for us. The next day we called and canceled our contract. We returned all the hardware and we paid a penalty and early termination fee that was agreed upon by both parties. Almost a year later, Lightspeed claimed that there was some small print at the bottom of the contract that allowed them to charge our account additional fees. Lightspeed charged our account without authority and did not honor our agreed upon termination contract. Wesley's Shoes has been in business for over 5 decades. We are a small, independent minority business. We run our business very frugal and we don't like when companies take advantage of us and don't honor their end of the deal. Lightspeed is a perfect example of that.
Submitted by Bruce Wesley on 09/17/2022
Bruce Wesley 1 stars rating.
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Overall Rating
Buying a computer POS system from Lightspeed is like buying furniture from IKEA. Lightspeed supplies you with all the components however, you need to do the programming yourself. Don't be fooled by the commercials that show a seamless and easy to install system. If you have line items and your inventory does not have variation this system may be for you. However, in the shoe industry with inventory composing of widths, sizes, colors, etc. this system has no formula for that. Lastly, we got caught up in the hype and committed to purchasing the system. After day one we knew it wasn't for us. The next day we called and canceled our contract. We returned all the hardware and we paid a penalty and early termination fee that was agreed upon by both parties. Almost a year later, Lightspeed claimed that there was some small print at the bottom of the contract that allowed them to charge our account additional fees. Lightspeed charged our account without authority and did not honor our agreed upon termination contract. Wesley's Shoes has been in business for over 5 decades. We are a small, independent minority business. We run our business very frugal and we don't like when companies take advantage of us and don't honor their end of the deal. Lightspeed is a perfect example of that.
Submitted by Bruce Wesley on 09/17/2022
AlexandAlyssa Batista 1 stars rating.
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Overall Rating
It's great when it works, unfortunately no back ups or offline mode when it goes down. Extremely unreliable and after 5 years of using them with no solution in sight I think it's time I cut my losses.
Submitted by AlexandAlyssa Batista on 09/13/2022
AlexandAlyssa Batista 1 stars rating.
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Overall Rating
It's great when it works, unfortunately no back ups or offline mode when it goes down. Extremely unreliable and after 5 years of using them with no solution in sight I think it's time I cut my losses.
Submitted by AlexandAlyssa Batista on 09/13/2022
Quin Webster 4 stars rating.
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Overall Rating
This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable. I would recommend this software for small businesses.
Submitted by Quin Webster on 08/15/2022
Quin Webster 4 stars rating.
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Overall Rating
This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable. I would recommend this software for small businesses.
Submitted by Quin Webster on 08/15/2022
James Connelly 1 stars rating.
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Overall Rating
Awful. We have 7 venues using their POS system. I could write a book about how bad this system is and the complete lack of support to insure our businesses run smoothly. We have lost THOUSANDS if dollars in revenue, due to this company. Stay away!
Submitted by James Connelly on 08/12/2022
James Connelly 1 stars rating.
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Overall Rating
Awful. We have 7 venues using their POS system. I could write a book about how bad this system is and the complete lack of support to insure our businesses run smoothly. We have lost THOUSANDS if dollars in revenue, due to this company. Stay away!
Submitted by James Connelly on 08/12/2022
Southridge Smiles 5 stars rating.
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Overall Rating
David was great, very professional.
Submitted by Southridge Smiles on 08/03/2022
French Van 1 stars rating.
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Overall Rating
During our renewal negotiation period with them, they charged us a full month service fee despite cutting off our services multiple times. Our entire organization is fed up dealing with them. Please be wary of the good reviews and look at all the negative experiences that have been shared on here. It should also be noted that when someone from their Customer Success Team reaches out, they bribe or try to exchange services to request the deletion of poor reviews. It happened with one of the members on our organization. Their team of account managers have slow response times and will often go on vacation or be away from their desks for extended periods of time without any notice whatsoever.
Submitted by French Van on 07/20/2022
